South Plains Telephone Cooperative offers technical support in the form of:
- Connection Problems
- Email Problems
- Browser Problems
Please reach out to us at either (806) 863-8006 or support@sptc.coop
Our regular tech support hours are Monday-Friday 8:00am-5:00pm
For after-hours support please call 800-692-4057
Available to SPTC subscribers only
General and Billing Questions:
Technical and Website Questions:
Troubleshooting Internet Issues
- Turn off the SPTC Giga Spire gateway.
- Turn off your router (if applicable).
- Unplug cord from the gateway for 10-15 seconds. Please plug it back in and wait 3-5 minutes for it to fully reboot.
- A solid green power light will indicate you are online.
- Access the Internet. Now enjoy your Internet experience.
- If you are still unable to access the Internet, we are available to assist you between
- 8 am and 5 pm, Monday through Friday at (806) 863-8006.
- After hours call 800-692-4057.
Email Setup Information
| Primary DNS Server | 66.209.240.34 |
| Alternate DNS Server | 66.209.240.35 |
| Domain Name | sptc.net |
| Incoming Mail (IMAP) | webmail.sptc.net |
| Outgoing Mail | webmail.sptc.net |
| Port (incoming) | 993 |
| Port (outgoing) | 465 |
| Security Type | SSL |
| Email Address | your_user_name@sptc.net |
| Technical Questions | support@sptc.coop |
| Billing Questions | sptc.customer.service@sptc.coop |
| Web Site Information | support@sptc.coop |
| General Information | sptc.customer.service@sptc.coop |
| Technical Help | (806)863-8006 |