Career Opportunities

Want to join our Horizons family? We have opportunities available. 







Customer Service Supervisor- Full Job Description Click Here
Job Application - Click Here

We are hiring for the following position: Customer Service Supervisor

Position Summary :
Responsible for managing a team of customer service representatives while supporting Horizons' high-speed broadband and telephone products. The supervisor will ensure that first-class customer service is maintained through effective leadership, communication, and coaching of department staff. 

Primary Responsibilities:
-Provide day-to-day leadership and supervision of employees within the department
-Assign, inspect, and evaluate the work of employees within the department
-Ensure CSR's adhere to company policies and procedures in their daily work
-Handle any escalations while adhering to company policies and state and federal regulations using sound judgement
-Conduct performance reviews and evaluations

Qualifications and Skills:
-3 to 5 years of verifiable and successful customer service supervisor or office management experience required 
-Telecommunications experience is preferred but not required
-Bi-lingual in Spanish is preferred
-Communicate effectively and have strong communication skills, using both verbal and written formats
-Strong computer skills and proficiency in Microsoft Office Suite

You may send in your job application the following ways:
Email: Andrew.Vargas@sptc.coop
Drop off: 2425 Marshall St.
Lubbock, TX 79415