Tech Support

South Plains Telephone Cooperative offers technical support in the form of:

  • Connection Problems
  • Email Problems
  • Browser Problems

Please reach out to us at either (806) 863-8006 or

Our regular tech support hours are Monday-Friday 8:00am-5:00pm

For after-hours support please call 800-692-4057

Available to SPTC subscribers only

General and Billing Questions:

Technical and Website Questions:

Troubleshooting Internet Issues

  1. Turn off the SPTC Giga Spire gateway.
  2. Turn off your router (if applicable).
  3. Unplug cord from the gateway for 10-15 seconds. Please plug it back in and wait 3-5 minutes for it to fully reboot.
  4. A solid green power light will indicate you are online.
  5. Access the Internet.  Now enjoy your Internet experience.
  6. If you are still unable to access the Internet, we are available to assist you between
    • 8 am and 5 pm, Monday through Friday at (806) 863-8006.
    • After hours call 800-692-4057.

Email Setup Information

Primary DNS Server
Alternate DNS Server
Domain Name
Incoming Mail (IMAP)
Outgoing Mail
Port (incoming) 993
Port (outgoing) 465
Security Type SSL
Email Address
Technical Questions
Billing Questions
Web Site Information
General Information
Technical Help (806)863-8006 

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